Terms and Conditions

Each customer will be considered to have read and agreed to our terms and conditions once they open an account with Solid Trust Courier. We also advise account holders to examine the terms and conditions on a regular basis to stay informed of any potential updates. After completing the registration process, each customer will receive our U.S.A. mailing address and a unique mailbox number, where products should always be mailed.

If your shipping address is incomplete, you risk being charged for using an erroneous address or having your goods sent to the wrong recipient. It is the customer's responsibility to ensure that the merchant properly packages their items for shipping to ensure safe delivery and prevent harm to people, property, or the item.

As a result Solid Trust Courier disclaims liability for items harmed by outside parties, such as internet retailers or customs officials in Jamaica. Only products that were harmed or lost while under our control are subject to liability. Invoices and other pertinent shipping documentation must be submitted before package arrive in Jamaica.

Please be advised that all customers shipping with our company are required to declare the contents of their shipment. If you disagree with this policy, you are welcome to consider other shipping options.

Liability Notice

Solid Trust Courier is not liable for any loss or damage to customer goods, mail, or shipments before they enter the Solid Trust Courier network.

Facilitator Notice

Solid Trust Courier does not engage in the trading of goods and acts solely as a facilitator. As such, we are not responsible for any losses resulting from incorrect purchases, items that do not perform as described online, or any discrepancies between the item’s performance and the seller’s description.

Solid Trust Courier is not liable for any loss or damage to customer goods that are not carefully and properly packaged according to shipping requirements and best practices. It is the customer’s responsibility to ensure that shipments are prepared to withstand the transit process.

Non-Declaration Notice

Please note it is mandatory to add a Pre-Alert with an attach invoice for Customs Clearance. Failure to do so it will attract a Non Declaration Fee of $1500.00 JMD.

Packaging Responsibility and Dispute Notice

Proper packaging is the sole responsibility of the shipper or merchant. Solid Trust Courier is not responsible for ensuring that items are correctly or safely packaged and will not be held liable for any damage to fragile or breakable items. All claims related to packaging or damage must be resolved directly between you and the seller. Solid Trust Courier will not mediate or participate in any disputes between you and the seller.

Liability for Lost or Misdelivered Items

Solid Trust Courier is not responsible or liable for the loss of cash, items purchased online, items delivered to the wrong address, or stolen goods before they enter our facility.

Liability and Settlement Notice

In the event that Solid Trust Courier is found liable for consequential loss under any circumstances, the maximum settlement for uninsured shipments is capped at US$50.00.

Solid Trust Courier Claim and Settlement Policy

It is agreed that the total liability of Solid Trust Courier shall be limited, in any event, to US$50.00. Solid Trust Courier provides insurance coverage up to US$50.00. For insurance exceeding this amount, arrangements must be made through a third party. Customers are required to contact our office prior to placing an order if additional coverage is needed. Additionally, for shipments with a value of US$200.00 or more, you must notify Solid Trust Courier before shipping.