China shipping rates are subject to change.
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FAQ

Questions, answered

Everything you need to know about shipping with Solid Trust Courier.

How do I get my shipping address?+

Register for a free mailbox and you'll instantly receive a Miami address with your unique STCS code. Add that code to your name on every order so we can match packages to your account.

What documents do I need before clearance?+

A valid commercial invoice or receipt is required for every shipment before we can calculate customs duties. Upload it in your dashboard under the package, or email it with your tracking number.

How are freight charges calculated?+

Air freight is charged per pound, sea freight per cubic foot, and barrels at a flat rate plus duties. Use our shipping calculator for an instant estimate — final charges include customs duties and any storage fees.

What items are prohibited?+

We cannot accept firearms, ammunition, explosives, illegal drugs, hazardous chemicals, perishable food without clearance, or counterfeit goods. See our Terms page for the full prohibited-items list.

How long does shipping take?+

Air freight from Miami is typically 5–7 business days; sea freight and barrels run 3–5 weeks; China and Turkey lanes vary by consolidation schedule. Customs clearance can add 7 days.

How do I pay?+

Pay securely online via Inkress or bank transfer right from your dashboard. We never store your card details. You'll receive an automatic receipt and your package status updates once payment clears.

Is there a storage fee?+

Packages are stored free for 10 days after they're marked Ready for Pickup. After the grace period a small daily storage fee applies, you'll get automated warnings before any fee begins.

Can you buy items for me?+

Yes. With Assisted Shopping, send us the product link and we'll purchase, consolidate and ship it to your door ideal if a store won't accept your card or won't ship to Jamaica. You can create an account and send us a request or you can send it from the website.

Where are you located?+

Solid Trust Courier proudly serves Montego Bay and Hopewell, Hanover, Jamaica. While we currently operate without a physical storefront, we provide reliable mobile delivery services for your convenience.

Is there a deposit required for airfreight?+

Yes. Shipments over 30lbs require a partial freight deposit within 10 days after packing. Full payment must be completed before final delivery.

Do you offer consolidated shipping services?+

Yes! We offer consolidated shipping options as well as full container shipments, depending on your needs.

Do you offer delivery?+

Yes! We offer convenient mobile delivery services within Montego Bay and surrounding areas. Delivery fees may apply depending on location.

Is there a deposit required for China Seafreight?+

Yes. Less than a container load- 70% freight deposit is due 10 days after packing for shipments over 10 CBM. Full container- Payment Terms: 50% deposit before packing balance due 1 month before docking. Duty due upon docking after declaration submission: Must provide item list and invoices for customs clearance. FCL quotes only last up to 15-30 days.

Still have a question?

Our team typically responds within a few hours.

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