Questions, answered

Register for a free mailbox and you'll instantly receive a Miami address with your unique STC code. Add that code to your name on every order so we can match packages to your account.

A valid commercial invoice or receipt is required for every shipment before we can calculate customs duties. Upload it in your dashboard under the package, or email it with your tracking number.

Air freight is charged per pound, sea freight per cubic foot, and barrels at a flat rate plus duties. Use our shipping calculator for an instant estimate — final charges include customs duties and any storage fees.

We cannot accept firearms, ammunition, explosives, illegal drugs, hazardous chemicals, perishable food without clearance, or counterfeit goods. See our Terms page for the full prohibited-items list.

Air freight from Miami is typically 5–9 business days; sea freight and barrels run 3–5 weeks; China and Turkey lanes vary by consolidation schedule. Customs clearance can add 1–3 days.

Pay securely online via Inkress, Lynk, card or bank transfer right from your dashboard. We never store your card details. You'll receive an automatic receipt and your package status updates once payment clears.

Packages are stored free for 7 days after they're marked Ready for Pickup. After the grace period a small daily storage fee applies — you'll get automated warnings before any fee begins.

Yes. With Assisted Shopping, send us the product link and we'll purchase, consolidate and ship it to your door — ideal if a store won't accept your card or won't ship to Jamaica.