Solid Trust Courier's liability begins when an item is received and scanned into our network and ends at delivery handoff or branch pickup. We are not liable for losses before goods enter our network or after delivery confirmation. Declared value must be accurate for any claim.

A valid commercial invoice or receipt is required for every shipment before customs estimates and final processing. Customers are responsible for accurate declarations. Customs duties, GCT and seasonal surcharges are set by Jamaica Customs and passed through at cost plus brokerage.

Packages are stored free for 7 days after being marked Ready for Pickup. After the grace period a daily storage fee applies. Automated warnings are sent before any fee begins. Unclaimed packages may be disposed of after 90 days.

Payment is required before delivery or release. We accept Inkress, Lynk, card and bank transfer through trusted providers. We never store card data. Receipts are issued automatically and status updates once payment clears.

Customer data is protected with role-based access, row-level security, server-only keys, HTTPS and audit logging. We do not sell customer data. Every status change records who changed it and when.